Terms & Conditions
1. The Contract
The contract entered into is between Kernow Homes Luxury Apartments and the person completing and signing the booking form (the hirer).
The contract is not effective until the required payment has been received and confirmation sent from the owner to the hirer.
2. Bookings
Bookings cannot be accepted by persons under the age of 18 years.
The number of persons occupying a property must not exceed the maximum stated in the current property description. Babies under 2 years are not normally counted as a member of a party.
The person who signs the booking form will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.
The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.
3. Reservations
Provisional reservations can be accepted by telephone and must be confirmed within 7 days by the arrival of a booking form and the required deposit.
On the instance of non payment of deposit provisional reservations will be cancelled after 7 days without further reference.
To secure a reservation:
Complete all parts of the booking form.
Send the completed form together with 1/2nd of the total cost of the holiday, (plus the insurance fee).
Pay the balance of the cost four weeks before the holiday is due to start.
If the balance is not received within the time specified the owner reserves the right to cancel the booking and retain the deposit.
Bookings made within six weeks of the start of the holiday require payment in full at the time of booking.
4. Cancellations
Once a booking is confirmed the hirer is responsible for the total cost of the holiday.
In the event of a cancellation by the hirer the owner will endeavour to re-let the property and if successful may refund any monies paid less the deposit which is non-returnable.
5. Booking Alterations
Any change in holiday dates will be subjected to the agreement of the owner.
Any request by the hirer for transfer of booking to another property will be treated as a cancellation of the original reservation.
If for reasons beyond the control, the owner has to cancel or alter arrangements made for the hirer they will make every effort to offer an alternative property if one is available.
If the hirer does not accept the alternative offered the owner will return to the hirer any monies paid, whereupon the owner’s liability will cease.
6. Damage, Loss and Nuisance
The hirer agrees:
That the supervision of children, babies and any adults requiring care remains the responsibility of the hirer at all times.
To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.
To pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.
Not to cause nuisance or annoyance to occupants of nearby property.
To allow reasonable access to the property by the owner if it is deemed necessary.
If in the opinion of the owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the owner may repossess the property immediately. The hirer will remain liable for whole cost of hire and no refund shall be due.
A payment of £50 will be required in the event of loss of keys & gate fob.
7. Occupancy
Occupancy shall be from 4.30 pm on the day of arrival to 9.30 am on the day of departure, unless special arrangements have been made with the proprietor.
8. Descriptions
Whilst the owner makes every effort to ensure that the accuracy of property descriptions, descriptions are inevitably subjective and are for guidance only. If there are any points of particular importance please contact the owner to clarify information.
Whilst the owner has taken all responsible steps to ensure that the information contained in its brochures, tariffs, leaflets, websites and advertisements are accurate the owner reserves the right to alter, substitute or withdraw any service, facilities or amenity.
9. Liability
The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its, plumbing, gas, electrical or otherwise, or exceptional weather.
No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the hirer or any member of the party during their occupancy.
10. Complaints
If in the opinion of the hirer there are grounds for complaint, it is the duty of the hirer to take it up with the owner or caretaker immediately and in any event before departure to allow remedial action to be taken.
It is specifically agreed that failure by the hirer to notify the owner of any complaint in accordance with the timescale set out above will entitle the owner to refuse to entertain the complaint, irrespective of its merits.
